Privacy Policy

Spin96 Casino respects your privacy and aims to handle personal information fairly, securely and transparently. This Privacy Policy explains the types of information an online casino may collect, why that information is needed, how it may be used and the choices available to players. It applies when you browse the website, create or use an account, contact support, make transactions or otherwise interact with the service.

Spin96 Casino operates under a Curaçao licence issued by the Curaçao Gaming Authority, reference number 8048/JAZ, and employs TLS 1.2/1.3 encryption with role-based access controls for identity data.

Information we may collect

To provide an online casino service, Spin96 Casino may handle information that identifies you or relates to your use of the website. The information collected depends on how you interact with the service, the features you use and the checks that may be required before or during an account relationship. We aim to collect information that is relevant to operating the service and meeting applicable obligations.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, country, username, password, telephone details and email address. We may also record your communication preferences and information provided when you contact customer support. Some details are needed to create and maintain an account, confirm eligibility and communicate important service information.

Identity and verification information

We may request documents or other information to verify identity, age, location or account ownership. This may include identification documents, proof of address, information about the source or ownership of funds, and records of verification checks. These checks help protect accounts, prevent impersonation, identify suspicious activity and support responsible operation of the service.

Payment and transaction records

We may record deposits, withdrawals, wagers, gaming activity, balances, transaction dates, transaction amounts, payment method details and related reference information. Payment information may be processed by payment providers or other service providers. Where appropriate, we may receive confirmation or limited payment information without receiving complete payment credentials. Transaction records help us provide account services, investigate issues, prevent fraud and meet record-keeping obligations.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include an internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages, account activity and information about how features are used. This information can help maintain website security, improve performance, understand service usage and identify unusual activity.

How information is used

Personal information may be used for the purposes described below. The specific information used will depend on the relevant activity. We do not intend to use personal information for purposes that are incompatible with the reason it was collected, unless a lawful basis or another permitted reason applies.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing gaming, website and customer support services.
Confirming identity, age, location and account ownership.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Monitoring activity to protect players, the website and payment processes.
Investigating complaints, disputes, suspected misuse or unauthorised access.
Sending service messages about your account, transactions, security, policy changes or important operational matters.
Understanding website performance and improving functionality, content and user experience.
Managing cookies, authentication, session security and other technical features.
Meeting legal, compliance, tax, accounting, dispute-resolution and record-keeping requirements.
Sending marketing communications where permitted and where you have provided the required consent or another lawful basis applies.

Some information may be combined with information from service providers, fraud-prevention services, payment providers or other sources where this is reasonably necessary for verification, security, transaction processing or compliance. We only seek information that is relevant to the purpose for which it is used. Automated tools may assist with security or risk reviews, but additional review may be available where appropriate.

Marketing choices

Marketing messages may include information about services, features or promotions. You can choose not to receive marketing communications by using an unsubscribe option in the message, changing available communication preferences in your account or contacting us. Opting out of marketing does not stop essential service messages, such as security notices, transaction confirmations or information about changes that affect your account.

Cookies, service providers and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small text files or related technical tools stored on your device. They may support account sign-in, session management, security, preferences, website functionality, performance measurement and, where permitted, marketing or analytics. Some cookies are necessary for the website to work properly, while others help us understand how visitors use the service.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block future cookies or receive a notification before a cookie is stored. If you disable certain cookies, some website features may not operate correctly, and you may need to enter information again during future visits. Cookie controls can vary between browsers and devices.

Sharing information

Information may be shared with carefully selected providers that help operate the service. These providers may support hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, analytics, communications, professional advice or record management. They should only use information for agreed services and are expected to apply appropriate safeguards.

Information may also be disclosed when reasonably necessary to protect rights, safety, accounts, systems or property; to investigate suspected fraud or unlawful activity; to respond to a valid legal or official request; or to meet applicable obligations. If information is transferred to a service provider in another country, appropriate steps should be taken to protect it, subject to the requirements that apply to the relevant transfer.

Keeping information secure

Reasonable technical and organisational measures are used to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication and staff or provider procedures. No online service can guarantee complete security. You should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised access to your account.

Your privacy rights and data requests

Depending on the circumstances and the rules that apply, you may have rights in relation to your personal information. These rights are intended to help you understand and control how your information is used. To exercise a right, email support@spin96casino.best and explain your request. Please use the email address associated with your account where possible and include enough information for us to understand what you need.

Access your personal information and receive an explanation of how it is used.
Correct information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
Withdraw consent to marketing communications or another activity where processing is based on consent.
Ask questions about the handling, sharing or protection of your information.
Raise a concern if you believe your information has been handled incorrectly.

We may need to verify your identity before completing a request. This protects account information and helps prevent someone else from accessing or changing your data. We will consider each request carefully. Some rights are not absolute, and a request may be limited or refused where information must be retained, disclosure would affect another person, a legal or security concern applies, or the information is needed to provide a service or resolve a dispute. If a request cannot be completed in full, we will aim to explain the reason in general terms.

Closing an account and retention

You may ask about closing your account and the handling of information connected with it. Closing an account does not necessarily result in immediate deletion of every record. Some account, identity, payment, transaction, communication, security and compliance records must be kept for a period required by law, even after an account is closed. Other information may be retained where reasonably needed to prevent fraud, resolve disputes, enforce terms, protect the service or establish and defend legal claims. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Updates and contacting us

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. If a change is important, additional notice may be provided through the website, by email or through another suitable account communication. You should review this page occasionally so you remain aware of how information may be handled.

If you have a privacy question, want to exercise your access, correction or deletion rights, or wish to withdraw consent to marketing, contact support@spin96casino.best. Please do not send unnecessary sensitive documents by ordinary email. If identity verification is required, we will explain the safer process for providing relevant information. We aim to respond to privacy requests within a reasonable timeframe and may ask for clarification where a request is unclear or covers a large amount of information.

By using the website, you acknowledge that information may be handled as described in this Privacy Policy, subject to your rights and the requirements that apply to the service. This policy should be read together with the website terms, responsible gaming information and any notices shown when particular features are used.